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Technical Information

1. I am experiencing problems accessing your website

If you are experiencing problems accessing our website, we advise that you ensure that your computer has the latest updates for your operating system. Try closing your web browser and reopening our site.

If you are still experiencing problems with our website, please contact us.

2. I am not receiving your emails

One of the most common reasons that you may not receive emails can be due to your mail box marking emails as junk and then sending these to your spam folder. To prevent this, please add customerservice@matstores.com to your email address book. If you have done this and are still having problems, please check that you have typed your email address in correctly or contact us.