Customer Service
It is the attention to detail that makes the difference for our customers.
Quality and customer satisfaction are at the heart of our business and we recognize that customers should receive the same levels of service from an online retailer as they would from a high street store. Our focus isn't just on providing a good customer service, it is on providing an overall service that saves customers time and money, whilst still supplying high quality products.
We consistently seek to provide our customers with the very best products and customer service. Please do not hesitate to contact us, should you have any queries or require any assistance.
Please note: If you have not received your order confirmation email, or a reply from a message you have sent to us after 48 hours, we recommend that you check your spam/junk folders and email settings. It is very common for emails (particularly those sent to Gmail or corporate email addresses) to be flagged as spam/junk automatically. Additionally, please check that your mailbox storage space is not full, as this can be another common problem that prevents emails from being received.
We recommend that you add customerservice@matstores.com to your safe senders list to ensure emails from Mat Stores are successfully delivered to your inbox.